Lately we have had a number of patients who would like to be able to ask questions or communicate with Dr. Roesel via e-mail. Our practice does not use e-mail as a form of communication with patients except for sending blank forms such as registration or medical history forms which are nice if they are completed and returned before your first appointment.
The reasons for this are several. First, and most importantly, e-mail communications are not secure. There are privacy laws that protect your medical information from being released to anyone but yourself and your designated individuals. If we send medical information to you via e-mail we have no control over who could access your account and potentially see private information.
Second, all communications are considered to be part of the permanent medical records. It is important that all questions and concerns are recorded in the record as well as the answers. We use an electronic medical record system which allows us to track calls, questions and answers and make them part of your medical record. Although e-mails theoretically could be scanned into the record, it would be easy to forget or lose an e-mail.
We understand that many physicians now offer a special level of service to patients who wish to pay an additional fee each year and this gives them wider access to the physician via e-mail or telephone. Our practice gives each patient the best service possible and does not charge any additional fees. When a call with a question or a problem comes into the office it is sent to the person who is best suited to answer it. Many medical calls are handled by Dr. Roesel's nurse. Billing questions are handled by Dr. Roesel's office manager. Scheduling questions are handled by our receptionist. Please rest assured that Dr. Roesel is aware of your calls but may not be the one who answers them.
We appreciate that everyone's time is very valuable and understand fully that convenience is an important part of saving time. We make every attempt to help you obtain care in an efficient and timely manner. We are sorry that we cannot use e-mail for important, and private medical information. Please remember that you are always welcome to call us at 513-271-2862.