Our terrarium and its inhabitants

You may have noticed the terrarium in our waiting room. It has a small fountain, live plants and is home to five little tree frogs. These tree frogs are not poisonous.

There are three marbled tree frogs who look like this:

Their scientific name is Hyla marmorata. They are found in Central and South America.Marbled tree frogs are often called"bird dropping tree frogs" due to their color and shape. This camouflage protects them from predators.

They have very bright orange colors and spots on their undersides so if you catch them while they are sticking to the side of the terrarium glass you might see something like this:



There are two little green tree frogs that look like this:

The green tree frogs can change color. Sometimes they are green, sometimes they are brown and sometimes they are almost white. Their scientific name is Hyla cinerea. They are native to the United States and can be found in Cincinnati in the summer time. The females are typically larger than the males.

Both these species of frogs are nocturnal so when you see them in the office they are likely to be sleeping. They are very good at hiding. Children have the best eyes for spotting them it seems. The marbled tree frogs like to sit around the fountain or stick to the back of the cage. The green tree frogs hide under or on leaves or high up near the top of the terrarium.

We hope you enjoy looking at our little tree frogs as much as we do!

Patient Suggestions

We LOVE them!

Good or bad, we want to hear your suggestions. Your satisfaction with your care in our practice is extremely important to us. If you have had an unsatisfactory experience, we want to know about it right away so we can make it right for you and also never have it happen again.

As a patient, you have lots of rights. You have a right to prompt, courteous service. You have a right to have your questions answered. You have a right to understand the plan of care or treatment Dr. Roesel has reccomended for you. You have a right to being treated in a clean and modern facility.

If you ever feel something is not right, please feel free to talk to Dr. Roesel or one of our staff. We will do everything to "make it right".

We have had several recent suggestions from patients which we have immediately implemented. Here are two:

1. Give lollipops after a procedure



2. Use wiper warmers for the baby wipes we provide for patient use after exams



Many thanks to those patients who gave us ideas to make things more pleasant for everyone!

Just 28 days until spring!

Deductibles - Sorting out the confusion

Deductibles can be confusing. Most insurance holders know they have one... but what does it mean? In the simplest terms, it means the amount of money the policy holder must pay out of pocket prior to the health benefits being used to pay for medical bills.

Early in a new calendar year or a new insurance plan year most people have not yet met their deductibles. At our office, when we verify your insurance we also verify the amount of your deductible you have met to date. If you have not met your deductible, our office bill will be used in full or part to satisfy it. This means we will collect your deductible (or portion of it) along with any copay you may be responsible for at the time of your office visit.

Then as a courtesy to you, we bill your insurance company. Your benefits are then calculated by the insurance company and an explanation of benefits is sent to you. Once the insurance company has calculated your portion of the responsibility for our bill if there is additional money you owe, we will send you a bill. If you have overpaid, we will immediately and cheerfully refund the amount we owe you.

With Health Savings Accounts (HSA) this can be a new and shocking experience to pay for your care to meet a deductible which can be very, very high. HSAs have money in a special savings type account which is used to meet your deductible. Most people with HSAs have a special debit-type card which is used to pay the bills from that savings account.

The reason we collect your unmet deductible at the time of your visit is twofold. One, it reduces the amount of paperwork involved in sending out bills and two, it reduces time spent trying to collect from patients who choose not to pay the part of the bill they are responsible for.

Trying to keep the lid on burgeoning health care costs is a goal we are committed to. Please feel free at any time to ask to speak to Dr. Roesel about concerns you have about your bill or if you have questions about your insurance coverage. We will do everything we can to help answer your questions to the best of our ability, and if we don't have an immediate answer, we will contact your insurance company and get an answer.

Only 28 days left until spring!